hey there!  we currently ship from 3 different fulfilment centers: Ohio, US - Northampton/UK and Lisbon/ Portugal 

Below you can find an overview of shipping lead times to your country:

 

	shipping time
US	3-6 working days
Portugal	2-3 working days
Spain	3-4 working days
Germany	5-6 working days
Poland	6-8  working days
Czech Republic	5-6  working days
Austria	5-6  working days
Belgium	5-6  working days
France	5-6  working days
Holland	5-6  working days
Luxembourg	5-6  working days
Monaco	5-6  working days
United Kingdom	5-6  working days
Switzerland	4-5 working days
Denmark	5-6  working days
Slovakia	6-8  working days
Slovenia	5-6  working days
Hungary	6-8  working days
Lithuania	6-8  working days
Croatia	6-8  working days
Estonia	6-8  working days
Ireland	5-6  working days
Iceland	5-6  working days
Italy	6-8  working days
Israel	5-6 working days
Latvia	6-8  working days
Sweden	6-8  working days
Baleares	5-6 working days
Bulgaria	5-6 working days
Finland	5-6 working days
Norway	6-8 working days
Canada	3-4 working days

 

DO YOU OFFER A MONEY-BACK GUARANTEE?

We offer a 30-day money-back guarantee if you are not 100% satisfied with your Biocol Labs product. Our customers can be assured that we stand 100% behind our products. At Biocol Labs, your health is important to us, and we are always looking to innovate and improve our products and services.

You can contact us to receive a refund or exchange within 30 days of the order date. All items must be pre-approved for return by emailing us at hello@biocollabs.com. Once a request is made, we will politely ask for a brief explanation as to why you feel our product didn’t suit you. This step allows us to explain or clarify any misconception or misunderstanding that may have arisen about our product(s). This will allow us to better understand our customers needs and identify potential solutions. Customer feedback is a critical component for us in the development of our products and services.